Privacy Policy for Azteq Mobile
At Azteq Mobile, accessible at azteqmobile.com, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of personal data when you access or interact with our website and services. We view privacy as a fundamental digital right and aim to provide a secure and transparent experience to all users in compliance with applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Introduction
Azteq Mobile values your trust and prioritizes the security and transparency of your personal information. This Privacy Policy explains how we handle your data and the measures we take to protect it. By using our services, you agree to the practices outlined here.
2. Scope and Data Controller
This policy applies to all users interacting with azteqmobile.com and any related services or communications. Azteq Mobile operates as the data controller for the personal data you provide or that we collect through our site and services. As the data controller, we determine the purposes and means of processing your personal data, in line with applicable data protection laws.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Information relating to how you use the website, such as your browser type, IP address, referring/exit pages, session duration, pages viewed, and navigation patterns.
b. Account Data
Information used for account creation or management, including your name, email address, postal address, phone number, and user credentials.
c. Profile Data
Details such as preferences, interests, feedback, shopping history, and behavioral data that help us personalize your experience on azteqmobile.com.
d. Communication Data
Records of support requests, customer service interactions, and any other correspondence with our team, including names, contact info, and message content.
e. Technical Data
Device information including hardware type, operating system, user agent string, device identifiers, and browser configuration settings.
f. Transaction Data
Payment-related details (processed securely via third-party providers), order history, billing/shipping addresses, and delivery confirmation data.
g. Preference Data
Your preferences relating to marketing communications, product notifications, language, location settings, and consent choices.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases for processing your personal data:
– Contractual Necessity: Where processing is required for the performance of a contract with you, such as fulfilling purchases or managing your account.
– Legitimate Interests: To operate, analyze, and improve our services—unless such interests are overridden by your fundamental rights and interests.
– Consent: For the use of cookies, marketing communications, and other scenarios where legal obligations require your explicit approval.
– Legal Obligation: Where we are required to process data for compliance, tax, or regulatory requirements.
5. Your Rights
Under applicable laws such as the GDPR and CCPA, you may have certain rights regarding your personal data:
– Right of Access: Request information about the personal data we hold about you.
– Right to Rectification: Request correction of any incomplete or inaccurate information.
– Right to Erasure: Request deletion of your data (“right to be forgotten”) under certain conditions.
– Right to Restriction: Request that we restrict the processing of your data in specific circumstances.
– Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format or request that we transfer it directly to another controller.
– Right to Object: Object to data processing based on legitimate interest or direct marketing purposes.
– Right to Non-Discrimination (under CCPA): You have the right to receive services on equal terms regardless of your privacy preferences.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement a broad range of technical and organizational measures to ensure the security and integrity of your personal data. These include:
– End-to-end encryption for all sensitive data transmissions.
– Role-based access controls and authentication procedures.
– Secure off-site and redundant data backups.
– Regular vulnerability assessments and security audits.
– Employee training programs on data protection and privacy awareness.
7. International Data Transfers
If you are located outside of the region from which we provide services, your data may be transferred to and processed in jurisdictions with different data protection laws. In such cases, we use appropriate safeguards such as standard contractual clauses approved by the European Commission or rely on legally-recognized transfer mechanisms to ensure your data receives an adequate level of protection consistent with this policy.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by legal or regulatory obligations. Retention periods may vary:
– Account and Transaction Data: Retained for 7 years post final transaction for accounting/compliance purposes.
– Usage and Technical Data: Retained for up to 24 months for analytics and service optimization.
– Communication Data: Stored for 3 years for audit and support reference.
– Preference and Marketing Data: Retained until you withdraw consent or after a 12-month period of inactivity.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to improve functionality, enhance user experience, and analyze traffic. The categories of cookies we use include:
– Essential Cookies: Necessary for core site functionality.
– Functional Cookies: Enable personalization and settings retention.
– Analytics Cookies: Help us understand how users interact with the site (e.g., Google Analytics).
– Performance Cookies: Used to evaluate site performance and optimize response times.
10. Cookie Management and Compliance
By using azteqmobile.com, you consent to the placement of cookies, where applicable. In line with GDPR and CCPA requirements, we offer mechanisms to enable or disable cookies:
– Consent Banners: Presented upon first visit to obtain and record your preferences.
– Browser Controls: You can manage cookie settings through your browser at any time.
– Opt-Out Links: Provided within policy and on-site to opt out of marketing or data collection cookies.
Users in the European Economic Area (EEA) and California have the right to opt out of the sale or sharing of personal data. Clear instructions are provided on our site to manage these choices.
11. Children’s Privacy
Azteq Mobile does not knowingly collect or process information from children under the age of 13. If we become aware that such data has been provided without verifiable parental consent, we will take immediate steps to delete such information. If you suspect we have unintentionally collected such data, please contact us at [email protected].
12. Policy Updates
We reserve the right to update or amend this Privacy Policy in response to legal, operational, or service-related changes. We will notify users of significant changes via the website or directly, where feasible. Continued use of our site after such updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or would like to exercise your privacy rights, you may reach our Data Protection Officer or designated privacy contact via email at:
We are fully committed to ensuring your data is handled lawfully, transparently, and respectfully. If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.
Thank you for trusting Azteq Mobile with your personal information.